Rules & FAQs
How Secret Santa works, what you're committing to, and what happens if plans change.
Who can take part?
Anyone your organiser invites! Each person gets their own link by email or text, makes an account with a username and password, and says they're in. Every Secret Santa is private to its own group.
My sign-up link has expired. What now?
Open it anyway and choose “Send me a new link”. We'll send a fresh one to the same email or mobile number, and the old link stops working. Links last a week.
How do I sign in?
Use your email, mobile number or username, with your password or a one-time code we send you. Forgot your password? Sign in with a code, then set a new password from your account.
How is my recipient chosen?
Once joining closes, your organiser draws the names: a secure, random draw on our side. Everyone gives one gift and gets one gift, never to themselves, and only within their own group.
Do I have to buy something from my recipient's wishlist?
Not at all. Wishlists are just hints. We'll also suggest gift ideas from Spa Ceylon that suit them, and anything on offer within the budget makes a lovely gift.
How do gifts reach the recipient?
At your group's gift swap! Buy online (it's delivered to you) or in a shop, wrap it up, and mark it ready on your gift page. At the exchange, hand it over and mark it given. Your recipient only ever hears that a gift is coming, never what it is.
When will I find out who my Santa was?
Only if your organiser selected the optional Santa reveal in setup. Once they choose to reveal the Santas, you'll be notified and can see who gave you your gift. Otherwise, Santa identities stay secret. You will still find out who you are buying for after the draw.
What am I committing to when I join?
By joining, you agree to buy one gift for your recipient within the campaign budget before the purchase deadline. If you can no longer take part, contact your group organiser as early as possible so we can protect the other participants.
What if I can't buy a gift or need to withdraw?
Before the draw you can withdraw from your dashboard. After the draw, contact your group organiser: we'll reassign carefully so nobody is left out. Withdrawals after a gift has been bought are handled individually.
Can I get a refund?
Refunds follow the policy of the shop you bought from and your Secret Santa's rules. Because a refunded gift affects another participant, refund requests after the draw go through your group organiser.
Is a gift guaranteed?
We match everyone and follow up on every unpurchased gift before the deadline. If a Santa doesn't complete their purchase, our team handles it under the campaign's non-fulfilment policy.
What happens to my details?
We use them to run your Secret Santa. Spa Ceylon, who runs Secret Santa and suggests the gifts, also uses them for its marketing: to send offers if you said yes to them and to show you its ads. Your Santa never sees your contact details. The data notice you agree to when you sign up has the full details, and you can ask us to stop or delete your data at any time.
Privacy
We use your details to run Secret Santa: to verify you, match you, process gifts and arrange handover. Spa Ceylon, who runs Secret Santa and suggests the gifts, also uses them for marketing, as explained in the data notice everyone agrees to when they sign up. Your Santa sees your display name, wishlist and preferences, never your contact details. Card payments are handled by our store's checkout; we never see or store card numbers. Ask your group organiser about privacy requests and marketing preferences.